I went to a client last week who wanted me to set up a new laptop for them in a business environment. When I turned up on site I was asked “while you are here could you also take a look at this other laptop that is having issues with emails”. “No problem I will take a look at that first” I replied.
I sat down and opened up Outlook 2010 to be greeted with the message PST FILE IS MISSING and sure enough when I checked deeper it was nowhere to be seen!! I asked the client “has anyone taken off any files over the last week” and they replied “no it was all working until we sent it back to get the graphics replaced. Since it has come back we have had this”. It looks like that when the client sent the laptop back to the manufacturer to get the graphics replaced (laptop is one month old) somehow their pst file containing all their emails had been deleted.
Lucky for them I had installed a NAS Server in the office one month ago and configured all the laptops to back up all client files to it (inc their emails) and after checking sure enough their backed up pst file was there.
After creating a new profile and importing their pst file the client got their emails back. It cost them 1 1/2 hours of my time but it could have been worse, much worse!!
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