ComTech: IT Support Stirling

When should you call in the professionals?

ComTech: IT Support Stirling

Everyone likes to dabble in a bit of DIY sometimes and computers are no different.  When the computer ‘breaks’ a lot of people will tinker with it without realising they are actually making it worse.  So when should you call in the professionals?

I had a call from a gentleman once who said that his computer wasn’t booting up and asked if I could take a look.  Once onsite I asked the usual questions; what exactly is the problem, when did it start etc to which to uttered the immortal words “everything was working fine until I took out all the fans!!” It turns out that the fans (it was a gaming PC so he had two in the case) had both become very noisy so the gentleman decided to make it quieter by taking them both out.  Consequently the system had overheated and would not boot up.  I am guessing the build up of dust within the system (vents were also blocked) didn’t help his cause either.

There was a business I used to deal with who had a server within a cupboard which they allowed me to have a look at once.  They didn’t want me to touch it as they were happy with it the way it was.  I asked them “What exactly is the server doing?” as at that time it wasn’t very obvious to which they replied “We think it is taking backups”.  I am not making this up.  A couple of months later one of the laptops died (hard drive) and the client lost all the data on it.  It turns out the server wasn’t even connected to the network!!

But one of the best ones I have come across was the business who’s IT support was a friend of a friend “who knew about computers”.  The companies network had wifi which had no encryption, a Windows 2008 server sitting in the corner of the office which he hadn’t got around to installing just yet, a mixture of Vista, XP and 7 systems (all home versions) and everyone backing up to pensticks!! It took a while, and quite a bit of money to get them up to an acceptable level which allowed them to carry out their daily tasks and secure the network.

So next time you think about ‘tinkering’ with your systems please remember one thing. Don’t touch them unless you know what you are doing as you might just be making things worse, not better!!

About the Author


Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows, Mac and Linux based IT Support to small businesses in Stirling, Alloa and Falkirk.

Follow @Comtech247 on Twitter



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