I have been banging on about backups now for months and at last some of my clients are beginning to get the idea. This is good news but I now have a different problem. I am beginning to see clients who have good backup strategies for all their files but have nothing in place for their emails.
Let me illustrate. I had a new client last week with a Sony Vaio running Windows Vista which was riddled with viruses (118 to be precise). The best option I had was to reset the system so I explained to the client that I would backup all their data, reset the system and then move all their data back across. The client said that he had all his files backed up (on CD) but then I asked him about his emails. “Funny you should mention that they all got deleted off Windows Mail last week and I was hoping you could get them back”. There was nothing left on the system to retrieve even with file recovery software (my best guess is that a virus has wiped them). “Surely they will be left on the server though” asked my client who was now getting a bit panicky. Usually they would be but someone had unchecked the leave messages on the server option in the account options. He had lost all his emails from the last 5 years.
Now most people in a business environment will be using some form of Microsoft Outlook which is very easy to back up. If you are using webmail (eg GMail, Yahoo mail etc) you don’t have this problem but it is still good practice to backup all your data anyway.
Moral of this story is backup everything (files, folders and emails) to either another system, external hard drive or cloud storage so this scenario doesn’t happen to you.
About the Author
Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in Stirling and Falkirk.
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