Everyone likes a bargain (myself included) or better still free stuff and it is no different when it comes to IT. People have tight budgets so if they don’t have to buy that piece of software or purchase that new shiny laptop they wont. One problem with this approach though and that is the old saying “you get what you pay for”. Let me explain.
I had a new client a couple of weeks back who ran their own business from home using an old Windows Vista laptop. When I went out it was soon apparent that the system was creaking at the edges and seriously needed replacing. When carrying out a standard health check of the system I came across Microsoft Security Essentials and CCleaner. I tested various registry cleaners a couple of years back (inc CCleaner) and found them to be more hassle than they are worth and advise any clients to uninstall them. After explaining this to the client I got the response “I installed it because it was free, the same goes for Microsoft Security Essentials too. I don’t like buying software”. They had the same stance when it came to backing up too. They didn’t see the need to invest in some sort of backup strategy as “it has all been working fine before you came”.
I left it at that and set about configuring their emails (which was what I got called in to do in the first place). Once finished they paid the bill and I left.
I got a call from the client last wednesday and they sounded frantic. Apparently over the weekend they had contracted a nasty virus onto their system which had duely wiped all the data in their documents folder (inc emails) and now the system itself would not start up. I went across that afternoon and found there were no files to recover (their emails were left on BT’s servers so at least they still had those). The system itself also had to be reset.
If they had spent some time and money backing up their data and investing in some good antivirus this issue would probably not have occured. As it is they have lost all their files. Remember that next time you think something is too expensive!!
About the Author
Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in Stirling and Falkirk.
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