ComTech: IT Support Stirling

Backups, backups where art thou backups?

ComTech: IT Support Stirling

I am cursed!! Weeks go by without a glitch and then out of nowhere I have 3 clients who have either lost data, misplaced data or have hardware issues with no backups in place.  Boy do I love backups!!

I can’t stress highly enough the need for a good backup strategy but more important than that is actually checking your backup works.  There is no point taking backups on a regular basis and hoping they will be good when (and it is always when) the time comes to use them.  Too many businesses (and people in general) fall foul of this.

The client who lost data this week had accidentally deleted folders containing emails.  Since they were using Imap the changes got synced straight away.  Luckily for them all their emails are backed up to Dropbox every night so it was a case of importing the old pst file and restoring the folders (20 mins tops). This could have been much worse.

The client who misplaced data (they had somehow managed to delete files and then empty the recycle bin without even knowing) backed up their data to a NAS box so again it was a case of finding the “old” files and restoring them.  Again this could have been much worse.

As for the client with the failing hard drive they were very lucky!! I was able to retrieve their files and transferred them across to a new laptop (inc emails) just before the hard drive gave up the ghost and died. The old laptop contained all their business files and emails from the last 6 years which were not backed up. Needless to say this client got a nasty shock and is now taking backups more seriously!!

So just to round up.  Backups are your best friend because they will always be there when you need them so long as you check them every so often.

About the Author


Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Cisco, Windows, OS X and Linux based IT Support to small businesses throughout Scotland.

Follow @Comtech247 on Twitter


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