ComTech: IT Support Stirling

You don’t understand how important something is until its gone

ComTech: IT Support Stirling

“You don’t understand how important something is until its gone”.  These words were spoken to me once by one of my parents and at the time I thought they were talking rubbish but as a client found out recently that one sentence is sooooooooo true.

I had a call a couple of weeks back from a client in a right panic.  They had turned on their laptop first thing in the morning to be greeted by a blank screen, no cursor, no windows login screen, nothing.  I duly jumped in the car to take a look.  On arrival it soon became apparent that said laptop was in pretty bad shape and after carrying out some diagnostic tests I diagnosed a faulty hard drive – namely a completely dead one.

“But it can’t be dead it was working yesterday” my client said in utter panic. “All my files and emails are on there and we don’t have any backups!!!!!!” “You don’t have any backups whatsoever?” I asked.  I was told that they used to have backups about 3 years ago but since they had never needed them they decided to stop taking them.

The only thing I could suggest to the client was sending the hard drive off to a lab in the hope they could retrieve something.  This they did and I haven’t heard back from them since.

Moral of the story – DO YOUR BACKUPS!!!

About the Author


Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Cisco, Windows, OS X and Linux based IT Support to small businesses throughout Scotland.

Follow @Comtech247 on Twitter


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