ComTech: IT Support Stirling
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Testimonials

Springfield House, Laurelhill Business Park, Stirling, FK7 9JQ Tel No: 01786 406448

Comments

Below are some comments from existing clients.

Brian McGregor, Henry’s Coffee Company, Falkiirk (via LinkedIN) “Christopher’s business ‘ComTech’ was recommended to our company (Henry’s Coffee Company) by Lynn Hunter at ‘Trustys’. We invited Chris to conduct a general review of our IT to improve operating speed and performance. His service (and expertise) were very well worth it. What made our experience with ‘ComTech’ so much better than other IT support providers was the straightforward manner in which Chris attended to our concerns and explained his actions. A breath of fresh air in an otherwise complicated and confusing marketplace. I don’t often write recommendations but have no hesitation in commending Chris and the service he provides” (21st June 2017)

 

Paul Flannery, JonVincent Watchmakers, Hamilton (via LinkedIN) “Chris and his team provide a great service, always available for even the smallest of requests. Informative, knowlegeable, attentive, and always ‘on’.  Have been contracting Chris for over 3 years and recommened to anyone” (7th January 2017)

 

Cariss Moirs, Moirs Cleaning, Bainsford (via LinkedIN) “We use ComTech on a monthly basis as back up for our Computer system. We have found Chris to be very helpful and the monthly fee is minimal for the amount of information and knowledge that Chris has. Any computer issues that we have are dealt with swiftly and courteously and I wouldn’t dream of going anywhere else. We would highly recommend ComTech!! (26th Sept 2016)

 

Sheena Walker BA, Director Executive Training & HR, Stirling  “What a fantastic service from Christopher at ComTech.  Christopher delivers on a promise every time.  Prior to meeting Christopher I had IT challenges that I spent hours and hours trying to resolve.  My devices and email address were not synchronized, my data was not backed up giving a potential of reoccurring problems.  Christopher was like superman he arrived promptly dealt with issues a fantastic service but the greatest service of all is that for the price of coffee and a snack I now have a fantastic maintenance program, which includes remote access and a 24hour service.  So don’t sit about for hours like I did, talk to Christopher and see how he can help you be more efficient and effective in your business ” (21st March 2016)

 

Sandy Kilbourn, Gartcarron Fire Engineering, Stirling (via LinkedIN) “Chris Wakefield of ComTech IT Support is very knowledgeable and has a great customer focus, with queries being addressed quickly and efficiently. ComTech provide an invaluable service to small companies like Gartcarron Fire Engineering.” (9th Oct 2015)

 

Theatre Broad, Stirling (via LinkedIN) “As a Theatre Company we rely so much on technical communications and Chris has always been there to sort out any computer problems, nothing seems to phase him. He is a delightful person to deal with, we can’t recommend him highly enough” (5th Nov 2015)

 

Dawn Robertson, Dawn Robertson Legal, Edinburgh (via LinkedIN) “Chris has been a fantastic support to me on the IT front – I highly recommend him” (28th Oct 2015)

 

Greg Jenkins, Sutherland Mayfair, Linlithgow (via LinkedIN) “Chris has again sdorted out our IT in our home office, quickly and efficiently. He is always a pleasure to deal with and can explain things clearly to an IT illiterate like myself” (22nd Sept 2015)

 

Lynn Hunter, Trusty Professionals, Grangemouth (via LinkedIN) “I met Chris last year at a networking group and have got to know him quite well. My online business is growing well and I’ve become much more aware of the risks if my PC or files were hacked or corrupted. So I asked Chris to help me to back up my business emails and documents and to help me transfer data from my old PC to my new one. He arrived spot on time and did all the work needed (and more) so that the set up of my new PC was exactly the same as my last one. He stuck to his quote of 2 hours despite the additional work and he was just superb. I was really impressed by his ‘can do’ manner and the way that nothing was too much trouble for him. Chris really knows his stuff!
I’ve also signed up for his PC security package at £20 / month so that if any problem arises with my PC it will immediately flag up on his software system and he will sort it out for me.
Chris is a truly lovely guy. He’s honest and has a great work ethic. I would recommend him to anyone without hesitation – and have already done so” (13th July 2015)

 

Mark Cattanach, Rooftec Scotland Ltd, Falkirk (via LinkedIN) “We contacted Chris who was able to visit and help solve our laptop problems quickly saving us lots of time if we were to have attempted it ourselves. Great Job” (9th March 2015)

 

Andrew Miller, Andrew Miller Architectural Joinery, Stirling (via LinkedIN) “We are delighted with the service and advice given by Chris who arrived 5 minutes before the appointed time, worked solidly for three hours, no fuss or nonsense. Our new IT system is working exactly as he said it would. He is now providing ongoing backup for our entire system” (26th February 2015)

 

Suzanne Johnston, Junglebeat Marketing, Dunfermline (via LinkedIN)“It is very difficult for Junglebeat to work without our computer equipment. We can lose valuable contracts and time if our computers are down. After using various adhoc suppliers – we decided to look for a company that was reliable, understood our needs and dumbed down the technical jargon for us to understand. Wendy met Chris at a networking event and quickly realised ComTech IT Support fitted our requirements exactly. Chris is always cheery, patient and gets the job done with no fuss. It is quite a relief to know if anything happens we can phone and know Chris will quickly sort out any issues. Highly recommended – give him a call today!” (27th January 2015)

 

Kevin Robertson, 4CornerNetworks, Edinburgh (via LinkedIN) “We have contracted Chris and utilised his services as a Cisco networking engineer on many occasions over the last 2 years. On these occasions he has been required onsite at our clients offices and has always represented 4CornerNetworks to the highest level. Our clients have always been complimentary with regards to the professionalism, approachability and technical skills displayed by Chris. He is a great asset to our company and a great arrow to have in your quiver. I would have no hesitation in recommending Chris and look forward to collaborating with him on many more opportunities to come.” (25th June 2014)

 

Mike Dales, Big Pond Scotland, Bridge of Earn (via LinkedIN) “Chris looks after all my IT requirements and always offers accurate expert advice. I would recommend his service to anyone running their own small business.” (25th June 2014)

 

Susan Reid, Susan Reid Collection, Edinburgh (via LinkedIN) “Being a small business owner I have tried a few IT consultants over the years and delighted to finally come across Chris Wakefield. He is an excellent support for our IT and completely puts your mind at rest knowing you are in his safe hands.  He is professional in all he does and I would not hesitate to recommend him wholeheartedly.” (6th May 2014)

 

Gail Clark, WordWoolf, Alloa (via LinkedIN) “Chris knows my tech head has limited capacity so gives advice without the jargon and the best and most practical solution for my set-up. His response is always speedy and I’ve now switched to a monthly contract because he’s so knowledgeable and reliable. He’s an IT expert – no doubt!” (6th May 2014)

 

Jack Chapman, Forever Living, Maddison (via LinkedIN) “I have always found Chris to be very helpful knowledgeable, and very obliging in fitting in with my time requirements, and he has always done a great job, not that I have needed him all that often, only when essential” (25th March 2014)

 

Gillian McFadzean, Helix, Bridge of Allan (via LinkedIN) “Chris has revolutionised our IT systems and support in short time – changing user behaviour as well systems. He is consistently constructive and quick to find long term solutions, and he responds, which is great when you are almost about to throw the pc out a window. And he manages not to patronise any of us! (6th March 2014)

 

Joanna Goddard, Estate-Life, Edinburgh (via LinkedIN) “Chris has become one of my most valuable contacts. Referred with a ‘highly recommended’ comment – and now I know why. His expertise is only shadowed by outstanding levels of customer service.Utterly flexible and adaptable he accessed remotely, met in person, called and emailed as and when to suit my schedule! Great results without disrupting my work flow and made what was fast becoming an IT nightmare a swift simple resolve.”  (27th Feb 2014)

 

William Bryce, Alloa “WOULD RECOMMEND YOUR SERVICE TO ANYONE” (24th Feb 2014)

 

Christine Thomson, JonVincent Watchmakers, Hamilton “Many thanks for your help as always!” (24th Feb 2014)

 

Pam Gellatly, Greenloaning “I was absolutely delighted with the service I received from Chris.  He understood what I was saying and more importantly I understood what he was saying.  He was very patient, considering I am just a “user” of a PC and do not understand how they work.  Most impressed with him.  He has a lovely personality and made me feel very much at ease, in a stressful time (for me).  Definitely would use him again, if the need arose, and would definitely recommend him (29th Dec 2013)

 

Ueli Ruprecht, Ochil Tower School, Auchterarder  (via LinkedIN) “Christopher showed himself very able in picking up the threads of an existing IT project, evaluate its efficiency and reciliance and making effective proposals in how to address any deficiencies.  I will definitely call on Chris for support with future projects.”  (20th Nov 2013)

 

Jennifer Shanks, Grangemouth “Excellent service as usual. Chris supplied a new computer for us after our old one gave up and transferred all our documents all within a couple of days. As for time keeping, it makes a change for someone to turn up early! Would not hesitate to recommend him. Thanks again Chris” (5th Nov 2013)

 

Angus Mackintosh,  AMLP Financial Planning Ltd, Aberdeen (via LinkedIN) “Very happy to recommend Chris. I needed help in an emergency with an infected laptop and Chris was great at identifying and rectifying the problem quickly and highly efficiently. Also worked well with our existing IT guys to get the solution I needed. Excellent value as well. Great Service” (29th Oct 2013)

 

Angus Mackintosh,  AMLP Financial Planning Ltd, Aberdeen “Tremendous service. Thank you” (18th Oct 2013)

 

Tom Hatton, Stirling “Prompt and Efficient” (6th Sept 2013)

 

Douglas Campbell, Collins and Co, Stirling “Very happy with services provided so far” (14th August 2013)

 

Mrs June Walker, Bogside “Chris was most helpful and put right our problem, which was urgent, immediately. Thank you” (24th July 2013)

 

Greg Riddle, Northern Light, Nairn (via LinkedIN) “I contacted Chris for some assistance in choosing the best IT set-up for my new business start-up. He made a recommendation for hardware and software based on my needs, supplied a laptop and accessories and set it all up for me. Everything worked “out of the box” when he handed it over, no hassles, very impressed with the advice, service and price!” (24th July 2013)

 

Bobby Balantyne, Dunblane “Chris sorted all problems without bamboozling me with techy stuff” (7th June 2013)

 

Elaine Machray, The Re-Invention Room, Stirling “Thanks for your help Chris. All is well now!” (6th June 2013)

 

Colin McKeand, Denny (via LinkedIN) “I have hired Chris to fix an IT issue, and although he was busy, he found the time to turn up quickly and get things running again. He was very good at explaining what was wrong and how he was going to fix it. I have also sought his advice on other computer matters, and because of his detailed knowledge of all things IT, I have no hesitation in recommending his services” (30th May 2013)

 

Stuart Mains, Stirling IT, Stirling (via LinkedIN) “We have contracted work out to Chris on a number of occasions and have always found his skills and knowledge to be impressive. An expert in Linux and virtualization, he is the guy we turn to for anything Linux. The fact he can also support Microsoft and Cisco is a massive bonus. Furthermore, he is a top-notch IT consultant that can talk to customers on their level rather than bamboozling them with jargon. A+++” (13th May 2013)

 

Mr Mike White, Dunblane “Clear and easy to understand explanation. Honest advice from a personable and well mannered young man. To be recommended” (3rd May 2013)

 

Mr Peter Gyde-Candy, Balfron Station “Many thanks for your help” (2nd May 2013)

 

All testimonials are taken from existing clients and can be proved if requested.

 

How to install .run files


Today I will show you how to install .run files.  I had to do this yesterday when I downloaded the updated hp linux drivers for my Linux Mint 13 system.  This is how I installed it.

Open up a terminal and move to to directory in which you downloaded the .run file so type:

cd /home/comtech/Downloads

Now make the file executable by typing:

chmod 755 hplip-3.12.6.run

Now type:

./hplip-3.12.6.run

About the Author

Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in and around Stirling.

For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more.

How to check the status of your hard drive using SeaTools


Today I will show you how to check the status of your hard drive.  There are tools built into Windows which will accomplish such tasks (eg chkdsk) however they are useless if you can’t boot into the system to use them.  For situations like this you need SeaTools.

Seatools is a diagnostic program that can be run from a CD and allows you to perform preconfigured tests on your hard drive.  For the purpose of this tutorial I will use SeaTools on a Windows 7 system which is hosted as a virtual machine within Virtualbox.

Ok first thing to do is download a copy of Seatools and burn it to a disk.  Now we shall boot the system with the disk to get the screenshot below.

Accept the license agreement to start the program.  Once started you should get the screenshot below.

Now highlight your hard drive and click on Basic Tests – Short Test.  The short test is usually sufficient to tell if your hard drive is experiencing issues.

Once the test has been carried out Seatools will show the test results on the right hand side under Test Results.

If the Test Result is Passed then you have no issues.  If however the result is Failed then you have a problem.  You can go back and try the Long Test which can sort out any bad sectors etc but in my experience if a hard drive fails the Short Test it needs replacing.

About the Author

Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in and around Stirling.

For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more.

Going Mobile


With the onslaught of mobile computing I thought it was time to take ComTech into the fold.  The website was designed for desktop viewing and didn’t cater for smaller mobile screens.  So it was time to have a look at the available plugins for WordPress to see if anything could be done.

Enter stage left MobilePress.  This little beauty detects when your website is being viewed by a mobile device and adjusts the page accordingly.  Voila ComTech is mobile!!!

Next on the list was to sort out an App.  Most mobile users I have spoken to would rather use an app than go online and browse through a webpage.  So it was time to get one.  One big problem.  I can’t write code.  I can fix a computer, build one from scratch and sort out software and hardware issues but write code – not a chance!!

Then I came across Conduit Mobile.  Without having any programming skills you can design and publish a simple app for your business.  You can also submit it to the Android Market and App Store (you will have to pay registration fees) if you so wish.  I decided to go down the Blog feed route and the app is called ComTech News.  Hopefully this will complement the traditional blog and drive more traffic to my site.  I have already tried it on a Blackberry Bold 9780 and it works lovely (even if I do say so myself!!).

Here’s to going mobile!!!  Anyone else going to join me?

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

 

 

Setting up a VPN Server using Untangle Gateway


Today I will show you how to set up a VPN Server using Untangle Gateway.  Untangle Gateway is a dedicated hardware firewall which can be configured in a multitude of ways one of those being as a VPN server.

For the basis of this tutorial I will assume you already have Untangle Gateway installed and configured with the default rack.  If not this tutorial will show you how.

On the default rack shown above scroll down until you come to OpenVPN and click on settings.

On the following screen you will get the option of setting Untangle Gateway as either a VPN server or a VPN client.  Click on VPN server.  This opens up the wizard.  Click next.

To complete the VPN setup you have to configure 2 steps.  Step 1 is your organisation details as shown below.  Once you have entered the required details click next.

Step 2 is to configure a list of hosts or networks that your VPN users will have access to. Your internal network is added by default.  If you wish your users to be restricted to certain servers or workstations this is where you configure it.  For the purpose of this tutorial I will leave this as my internal network.

Once you are happy with the configuration click next.  You will then get the finished screen.

That is your VPN server configured.  We now have to add remote clients.  Untangle Gateway also gives you the option of adding remote networks instead of individual clients.  For the purpose of this tutorial I will add a remote client.

Close down the page to get back to the main page and click on the Clients tab.

On the next page click Add.  This is where you enter the details of the remote client.  My remote client will be called XP1 and I shall leave the Address pool as default.

Once configured click Done.  You will now see that XP1 has been added to the remote client list.

Now click Apply and when applied click ok.  Your server is now set up and XP1 should be able to access your network.

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

 

How to test your Broadband speed


Today I will show you how to test your broadband speed.  BT, Virgin and the other ISP’s will sell you packages of upto 20, 30, 40 Mb but they never tell you exactly how fast your connection will be.  For that you need Speedtest.

Speedtest.net allows you to retrieve a packet of data from your nearest server and then measures how long it takes to download it (download speed) and then sends the packet back on a return journey (upload speed).

You should do the test three times to get average download and upload speeds.  Also make sure when you do the tests that you are not downloading or uploading any files as this will skew the results.

Speedtest.net also allows you to rate your ISP.  This is good because there is no better feedback than that from customers so if you think that your ISP is good or bad then rate it.  Other people will thank you for it!!

About the Author

P1020114

Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows, Mac and Linux based IT Support to small businesses in Stirling, Alloa and Falkirk.

Follow @Comtech247 on Twitter

 

How to schedule a backup in Linux Mint 12


Today I will show you how to schedule a backup in Linux Mint 12 so that your precious data is safe.

Linux Mint 12 comes with the Backup Tool shown below which allows you to backup your data and software installed on the system but unfortunately it doesn’t allow you to schedule backups.  For that we need the cron daemon.

The cron daemon uses the crontab file  (think Task Scheduler in Windows) which allows you to set the backup schedule.  The beauty of using cron is that it works ON ALL LINUX DISTRIBUTIONS not just Linux Mint. You don’t need to install cron as it comes installed by default.

Ok time to get your hands dirty.  Open up a terminal and type “su” and when prompted enter your root password.  Next you want to open up the crontab file.

Next type “gedit /etc/crontab” in a terminal.  The crontab file should look similar to the table below.

 

M H Dom Mon Dow User Command
1 9 * * * Root Tar -cvf/media/dev/sdb/backup.tar /home

Where:

M = minutes

H = hours

Dom = every day in the month

Mon = every month

Dow = every day of week (e.g 1-5 would be Monday to Friday inclusive)

User = user who can perform this task

Command = what is getting backed up and where is it getting sent to

So in the above example I have backed up a folder called home (/home) to a folder called backup.tar which is on sdb (/dev/sdb/backup.tar) at 1 minute past 9 everyday in the month, every month.  The authorised user is root and the command to be used is tar -cvf.

When you have configured the crontab file save it and exit.  Your backup schedule is now set.

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

 

 

 

How to speed up your Blackberry Bold 9780

I had this issue last night.  My Blackberry Bold 9780 was slow, unresponsive and generally a pain to use.  So today I will show you how I managed to speed up the phone.

For the basis of this tutorial I will assume you are on OS 6.  If not the first thing to do is update your phone to OS 6 via Blackberry Desktop Software.

1. Close all Applications that you are not using. When you close an application it still runs by default in the background.  To fully close it down do the following:

  • Press and hold the Blackberry Option key
  • Click the application to open it again
  • Click the Blackberry Option key and select close

2. Turn on automatic memory cleaning.  When this is enabled your phone will clear the following when the screen dims – address book cache, certificate search etc

  • Navigate to options – security – advanced security settings – memory cleaning and enable memory cleaning

3.Clear the event log.  By default your phone will store all the ‘events’ – basically anything your phone does.  To view and delete the log do the following:

  • Hold down the ALT key while typing lglg (lowercase)
  • Click on the Blackberry Option key and select clear log

And that is it.  Once your phone is restarted you should notice the difference.

About the Author


Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

 

 

Clam Antivirus


I usually use either BitDefender or Avast Linux edition as the antivirus software of choice on a Linux system but recently decided to give ClamAV a go to see what it was like.  I have been put off this software in the past by the complexity of having to run it from the command line (newbie clients don’t like the command line) but on further investigation it can be run with a GUI.  Said clients should be happier now.  You can also run ClamAV on Windows (it goes by the name ClamWin).

To install it in Linux Mint 12 open up a terminal and type:

sudo apt-get install clamav

This will install all the dependencies that clamAV needs to run, however, it will have to be run from the command line.  To run it from a GUI type:

sudo apt-get install clamtk

This will give you a GUI similiar to the one below:

As you can see clamAV gives you the ability to scan files, folders, directories or the whole system.  When I tried this out on my Linux Mint 12 system it found 32 (yes 32!!!) infected files that Avast had missed.  I also found it to be pretty quick too when undertaking a full system scan (much faster than Avast but probably on par with BitDefender).

So if you are after decent easy to use antivirus software for Linux I would now say either BitDefender or ClamAV.  I never thought I would be saying that!!

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

 

 

Files required to use Microsoft Update are no longer registered or installed on your computer


Came across this little baby last week when trying to update a Windows XP laptop after a reinstall.  Turns out that although there were no errors during installation some of the dll files used by Windows update were not registered.  This is how to fix it.

Click on Start – Run and then type the following.  Remember to press return after each one.

regsvr32 wuapi.dll

regsvr32 wups.dll

regsvr32 wuaueng.dll

regsvr32 wucltui.dll

regsvr32 atl.dll

regsvr32 msxml3.dll

Once completed restart your computer and Windows Update should work as normal.  In my case it turns out I was actually missing the last file which I had to download first and then register it.

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

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