I had a call from a home client last week who wanted me to take a look at his new Windows 8 laptop. When I asked him what the issue was I got the reply “I cant do anything on it. It is just so ****** different. Can you please come out and show me how to use it”.
No problem. I turned up on site and it was obvious from the start that he hated Windows 8. He knew his way around a Windows 7 system and thought he would take to Windows 8 with no problems. He was wrong. So I asked him to be a bit more specific about what he was trying to do on the system.
Problem Number 1 – I don’t know how to open up any programs.
“What is this new start screen rubbish everytime I start the laptop”. These were his words regarding the new Start (aka Metro) interface. I explained that Microsoft was trying to have the same interface across all devices. So if you had a tablet, laptop or smartphone with Windows 8 you would see the same interface no matter what the device. “I guess there is some logic in that I suppose but how do I get to my programs”
I showed him how to pin his most used programs to the Start Screen and told him that the Windows Key was now his new best friend. Press the Windows key and you go back to the Start Screen where all his programs now were. This he did like – very much.
Problem Number 2 – Where has the Control Panel gone?
I showed him how to search for the Control Panel and that in fact once opened the Control Panel is almost identical to the one in Windows 7. I then again showed him how to pin it to his Start Screen so he would not have to go looking for it again. Again this he liked very much.
Problem 3 – Where is Microsoft Office?
This you can’t blame on Windows 8. The client had been using Office through their work computer for years and this being the first home laptop they had purchased themselves thought it came with Windows 8. Once I had explained the finer points of Microsoft subscription charges (this they seriously didn’t like) and showed them how much Office 2010 would cost them I showed them Libreoffice which it turns out would satisfy their word processing needs. This was installed and automatically pinned to the Start Screen.
The main thing my client wanted was to be shown how to use the new interface. Once I had shown them that underneath all the new shiny stuff it was still the Windows they had used for all these years they were very happy. They love that you can pin all your programs to the Start Screen and using the Windows Key can find them in an instant. Rather than go through the Start button and search for them (by the way they don’t miss it) all their programs are there in one place ready to be clicked on. Boot time is much faster than they were used too and when I left I heard the immortal words “I am actually beginning to like this”.
One more happy client.
About the Author
Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in Stirling, Falkirk and Clackmannanshire.
For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more!!