ComTech: IT Support Stirling
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Life doesn’t end with no internet

I had a strange experience this weekend whilst camping with the family down in Kirkcudbright. Let me explain.

Recently I have noticed on my travels around Scotland that the mobile network is gradually improving to such a point that I now get 4G in so many more places than just 12 months ago. This is great for mobile working as I can now login to my clients systems much easier and much quicker without the need to park up and “find some signal”.

At the weekend though I had nothing. No bars on the phone (EE) and no internet whatsoever. I even tried by backup (Three) who are getting progressively better in Scotland and absolutely nothing there either. Here I was on a campsite in Dumfries and Galloway with absolutely no signal and for once this didn’t bother me. It was my reaction of “whatever I’m on hols” which surprised me if I am honest. I am so used to being online 247 checking the news, Facebook, Linkedin, Twitter, emails and general browsing that I had forgotten how satisfying it was just to relax and get away from it all. With no signal on my phone I didn’t have the chance to check my online stuff which made it even more satisfying.

We are so used to being “connected” online 247 that the thought of missing something important is too much for some people to bear. Going around with our heads in our phones checking our Facebook status’ and the like detaches us from what is actually going on around us.

Turn your phone off once in a while and lift your head up and see what is around you. You may find you like it!!

About the Author

P1020114

Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Cisco, Windows, OS X and Linux based IT Support to small businesses throughout Scotland.

Follow @Comtech247 on Twitter

Imagine if someone turned off the internet

The internet is a wonderful thing.  The amount of information and services which can be accessed is absolutely staggering.  But what would happen if it was actually turned off?

I got asked this by my wife over the weekend.  She thinks that I live by the internet and she might have a point.  I have become accustomed to “googling” when I need to find some information, using online banking or using social media to find out what my friends are upto.  I don’t need the internet but I like having it around.  The world in general though needs it.

Imagine what would happen to the wider world if it was ever switched off.  In the 21st century everything, and I do mean everything, in some shape or form is reliant on the internet.  The money in the cashpoints, power generation, emails, food, communications (maybe not the analog phone or radio though) are all wired up to the world wide web.  If it did disappear it would be disastrous and we would probably have anarchy as nothing would work.  Scary thought hey?

Ok lets get the obvious out of the way the internet will probably never get turned off.  It is a collection of servers spread throughout the world, in multiple countries, so for the internet to get turned off all the servers would each have to get switched off which is highly unlikely.

Just think what would happen though if it did.

About the Author

P1020114

Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Cisco, Windows, OS X and Linux based IT Support to small businesses throughout Scotland.

Follow @Comtech247 on Twitter

 

 

The rise of the mobile office

Yesterday was a scorcher with temperatures reaching 25 degrees in Stirling and hardly a cloud in the sky at times.  Not a day to be stuck in the office then (or a non air conditioned server room as happened the previous day).


I am never in the office at the best of times and there was no way I was getting stuck indoors yesterday so off I went to Kings Park with my MacBook and trusty wireless broadband to get some work done.  It is wonderful that in this day and age we don’t have to sit behind a desk to actually get work done.  The rise of cloud based solutions means you can now access your data from anywhere.  For example all my files are on Dropbox (and so are many of my clients) which means I can access them from anywhere and on any device which is very handy when I am out and about.

If you so choose you can now work from a tablet, a smartphone or even your trusty laptop underneath a blue sky and in the fresh air. With apps like HP ePrint you can now print to virtually anywhere too – this is very handy!!

Two things to keep in mind though when you work like this.  First is the internet.  If you have no mobile signal you have no internet (unless you go satellite based).  I moved 5 metres yesterday to get some shelter underneath a tree and my signal died!! I tend to use either my EE mobile broadband or my HTC Desire 500 which is on O2 but sometimes I get no signal from either which means a) no mobile working or b) find a coffee shop with wireless.

The second is the form factor you work on.  In the office you might have two monitors and a PC which gives you loads of space to organise your open applications. If you decide to work off a tablet (or smartphone) bear in mind you will have a smaller screen and only one app open at a time.  This is usually not an issue with things like email and web browsing but when you start getting truely productive (spreadsheets , word processing etc) this may or may not become an issue.  Try in the office before you head out into the “wilds” to see how it works for you.

Now while the sun is still out I am off to get some work done and maybe even get myself an icecream!!

About the Author

P1020114

Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows, Mac and Linux based IT Support to small businesses in Stirling, Alloa and Falkirk.

Follow @Comtech247 on Twitter

 

 

 

Going truly mobile


At the moment when I am not on site fixing clients systems or in meetings you will usually find me in a coffee shop somewhere doing work (and drinking too many Caramalattes!!). The reason for this is simple – I need internet access.  Yes I could travel back to the office and get it there but that usually means travelling in the car and using diesel.

Wouldn’t it be nice if I could go truly mobile and access the internet from anywhere.  I have a solution which I use at the moment which involves tethering my Blackberry Bold 9780 to my Blackberry Playbook.  This works fine when there is signal but is pretty much useless when there isn’t any.

I spoke to a friend who recommended something called myfi and so I went off to the internet to take a look.  What I ended up purchasing was the T-Mobile Wireless pointer.  This little box allows me to connect up to 8 wireless devices at the same time and then use the T-Mobile 3G network to access the internet.  So how does this differ to what you had already I hear you ask?

Before I could only connect one device over bluetooth to my smartphone but now I can connect laptops, desktops and tablets all at the same time.  For £10 /month I get a limit of 2GB which is enough to do my day to day webby stuff and by going with a different network to that on my smartphone I am doubling my chances of getting a half decent 3G signal.

This little box now allows me to sit in the park and do social media (last thursday was a lovely sunny day) along with accessing the internet almost instantly at a client premises without accessing their network (good for checking their firewalls).  The battery lasts for 5 hours constant use and it fits in my pocket too.

At last I am going truly mobile.

About the Author

P1020114

Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in and around Stirling.

For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more!!

 

 

Is this the way things are heading?


I love my Blackberry Playbook but recently I have been thinking about getting a second tablet, an Android one, primarily for my son to play with when he gets bigger but also to learn Android.  So I have been scouring the internet in the last week to see what I could find.

Now I don’t want to spend a lot of money as the tablet would not be used as an everyday device but I did not expect to find Android tablets for £50!!  Now theses devices will never stand up spec wise to an iPad or Samsung Galaxy Tab and to be honest they are not meant too.  Yes they are built to a price and are not as refined as some of the other top end makes but they are designed to get people online as cheap as possible and give them a user experience which is acceptable 9 times out of 10.  If that sounds like you then you could do a hell of a lot worse than purchase one of these devices,  but be warned, do some research beforehand as some are better built than others.

Now seeing the price of these tablets got me thinking about the bigger picture.  Is this the way the market is shifting? More and more services are going online and all we basically need to access them is a device which is connected to the internet.  PC’s are dying and outside the business world laptops are getting replaced by tablets (and maybe ultrabooks?).  People are now able to do more with a lower spec machine so a £50 Android tablet looks and sounds like a tempting proposition.

There is another more fundamental advantage to low cost tablets.  People who before couldn’t afford a laptop or desktop can afford a tablet.  They are able to get online the same as everyone else and not feel as if they are getting left behind.  They are able to learn new skills (how to find information for one) which can then be used to enhance their daily lives. For example someone who is unemployed can purchase a tablet for £50 search online job sites and then land themselves a new job.

The internet should be for everyone and with these tablets it is definitely getting closer.

What do you think is this the way things are heading?

About the Author

P1020114

Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows, Mac and Linux based IT Support to small businesses in Stirling, Alloa and Falkirk.

Follow @Comtech247 on Twitter

 

 

Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in and around Stirling.

For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more

 

Why the cloud doesn’t always add up


The Cloud.  These two words have been thrown about so much in the last couple of years that it is very hard to get away them. From a distance the advantages of the cloud look great – access your data from anywhere, offsite backups, reduced hardware costs, no upfront software costs etc however there are some drawbacks which I shall outline below.

1. No internet no files

Without a working broadband connection the cloud doesn’t work.  You have no emails and no access to your files.  If you use an online productivity suite (eg Google Docs) you can’t work on your files either.  You may be thinking “everywhere has broadband these days” but I can assure you the speed varies significantly.  For instance I know of a company up in Inverness in the Highlands of Scotland who are trying to run their office off 1 Meg!!  Online file storage would not be an option for them as they don’t have the bandwidth to accomodate it.

2. Where exactly are your files stored?

I know they are online but where? For instance some cloud providers (eg Dropbox) store their clients data across multiple servers in multiple locations (in their case across the US).  If you work for the military would you want your data stored in a different country? Don’t think so!!!  For the small business it may not be such a big deal but it is definitely something to consider.

3. Who actually owns your data and how is it used?

I am guessing that at this point you are thinking “the files are mine so it must be me” however  as it turns out it depends who you store your data with.  Taking Dropbox as an example all the files you store with them are yours – final.  They don’t look at them they just store them. Now lets take Google.  Any files you store with them are still yours however they can use the data you store with them to improve their services.  This is detailed in their terms and conditions.  I bet you didn’t know that did you?

4. Subscription Charges.

Instead of laying out a large sum of money right at the start for software like Microsoft Office the cloud allows you to use online productivity suites for a monthly subscription.  This is designed to help you spread out the costs.  Sounds good but lets dig a little deeper.  For example say you have 5 employees using 5 PC’s each requiring a copy of Microsoft Office 2010 business at a price of £120 and you expect to use it for 5 years.  The total outlay would be £600.  Now if you considered switching to online productivity suites you would probably use either Office 365 or Google Apps (please feel free to correct me if I am wrong).

Lets take Google Apps first.  Google Apps for Business is straightforward in its pricing.  It costs £5/user/month so in our example it would cost 5 * 5*12*5 = £1500 (5 users at £5/month for 5 years) which is considerably higher than the £600 it would have cost to buy 5 copies of Office 2010 in the first place.

Now lets have a look at Office 365.  Microsoft is somewhat more confusing in its pricing but for our example the best package would be Small Business P1 which costs £3.90/user/month.  So for our small business with 5 employees it would cost 3.90*5*12*5 = £1170.  Again significantly higher than purchasing the software.  So why would you pay the higher charges? The answer is mobility.  You can access your files and edit them from anywhere with a broadband connection.  Only you and your business can decide if this is worth paying the extra for.

So to round up the cloud has a hell of a lot of advantages but just be warned it can have some major disadvantages too.

About the Author

Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in and around Stirling.

For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more.

 

 

 

 

 

Are you becoming a Surfist?

I have noticed a strange affliction going around lately.  Friends and clients both seam to have it and it doesn’t matter what age or sex you are.  I am even showing signs of it.  It is called “Becoming a Surfist”.


Right now you must be thinking – what the hell is he talking about? Bear with me though. More and more people when they have some spare time (maybe only minutes) are spending it surfing the internet.  They aren’t online for a specific purpose they are just surfing.  Maybe a bit of Facebook followed by the news, followed by some random stuff like “Monsters in Alloa”.

With more and more people using smartphones and tablets the internet has become increasing accessible.  Couple this with more integration with our daily lives (think internet banking) it is no wonder that more people are getting online.  The downside of this is that when someone is not online they think they might be missing out on something.  I actually know someone who thinks like this!!

Symtoms include:

1. Needing to surf right know (everything else can wait)

2. Can get very grumpy when interrupted (in my case anyhow)

So next time you pick up that iPad and click on Safari just think “Am I becoming a Surfist?”

About the Author

Hi I am Chris Wakefield the owner of ComTech IT Support. I provide Windows and Linux based IT Support, laptop repairs and computer repairs to both business and personal clients in and around Stirling.

For a list of what I can offer you why not visit my website www.comtech247.net where you will find a list of my services, testimonials, blog and much more.

How would you cope if someone turned off the internet?


Oh my god Google is not working.  The internet is down!! You would not believe the amount of times clients have rung me up and uttered those words.  The panic in their voices is always amusing.  It is very unlikely that the internet would ever go down but if it did what would you do?  How would you cope?

When I was growing up the internet was in its infancy.  Having a PC in the house was a big deal and shopping online was almost unheard of (and this was only in the 80’s and 90’s!!). People spoke on the phone to arrange nights out rather than post on Facebook and we all had ‘real’ friends rather than internet ones.

Now fast forward a couple of decades and this has all changed.  People live on Facebook and post to their ‘friends’.  We tweet what is happening right now, we bank online, write blogs like this and can even order the weekly shop while still in bed.  Can you imagine all this changing overnight?  The high street would suddenly grow as people would have to go to the shops rather than shop from their living room.  We would speak to people on the phone (remember that).  All the Facebookers would probably have a meltdown and sign themselves up for therapy and we would probably spend less on electricity too!!

Me I would have to get a different career.  So over to you guys how would you cope?

About the Author

P1020114

Hi I’m Chris Wakefield the owner of ComTech IT Support. I provide Windows, Mac and Linux based IT Support to small businesses in Stirling, Alloa and Falkirk.

Follow @Comtech247 on Twitter

 

How to tether your Blackberry Playbook to your Blackberry Phone


Today I will show you how to tether your Blackberry Playbook to your Blackberry phone.  Once completed this will allow you to use your phones 3G connection through your Playbook.

For the purpose of this tutorial I will be using a Blackberry Bold 9780 and a Blackberry Playbook on OS 2.0.1.358.

Ok first step is to turn on bluetooth on both devices.  Now on your Playbook go to Settings – Bluetooth and click on Add New Device.  Once the phone has been found add it.

Now go to Internet Tethering and your phone should appear on the screen under Select a Bluetooth device to tether to. Click on it.

You should be asked to select a wireless service profile for your internet connection. In the search box type in your carrier (mine is vodafone uk) and click add profile.

On the next screen you will be asked for a username and password for access to the internet.  Leave the defaults and click connect.

You will now see some information on tethering charges.  If you already have a data plan with your phone then there will be no extra charges (unless you go over your allowance).  Any data used comes off your monthly data allowance.  Have a read and then press continue.

The system will now authenticate and then you should receive a message : Your tablet is now connected to the internet.

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

How to use your Blackberry internet connection through your computer


Today I will show you a handy little tip on how to use your Blackberry internet connection through your computer.  This comes in very handy when you don’t have an internet connection on your desktop PC or laptop but you do have 3G on your phone. Any data you use will come out of your existing phone data plan so you shouldn’t incur any excess charges (unless you go over your data allowance).

For the purpose of this tutorial I will be using a Blackberry Bold 9780Linberry Blackberry Desktop Manager for Linux and Linux Mint 12 but the steps work on all Linux Distributions.  For Windows users you will need to use Blackberry Desktop Software to accomplish the same task.

First thing to do is connect your phone to your computer via its usb cable.  Then we need to download Linberry and install it.

Now we need to click on the ‘Use your Blackberry as a modem to surf the internet” icon (bottom left).

On the next page read the information and then click proceed.

We will now be told that your Blackberry phone needs to be restarted (shown below) so click on Restart my Blackberry

On the follwoing page (shown below) follow the instructions on how to reconnect your Blackberry to the system when it has restarted.

On the next page click Connect.

Your phone will now authenticate with your data carrier and in a minute or so you will be able to access the internet on your computer.

WORD OF WARNING Your mobile data plan is designed for use on your phone.  If you start accessing the internet through your computer you will use up your data allowance a lot quicker than you usually would.

About the Author

Hi I am Chris the owner of ComTech. I provide IT Support, Laptop repairs and Computer repairs to both personal and business clients in and around Stirling. For a list of what I can offer you why not visit my website www.comtech247.net where you will find my blog, testimonials, services and much more.  Start supporting a local business today so I can start supporting you.

If you found this blog useful then why not sign up to my RSS Feed for news, tutorials, views and general techie stuff!!

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