I was called out to a client on monday (on my holidays too!!) to sort out an EPOS (Electronic Point of Sales) system which had just crashed. While trying to get the system back up to a working state I got talking to an older gentleman who came into the shop to pay his papers. The conversation went like this:
“Problems son?” “I am trying to get the tills back working again” “Ah I know the feeling. Everytime something goes wrong with my laptop I don’t have a clue. The older generation like myself are getting left behind with all this technology”
I can see his point. Every time a new technology comes out and I think my clients are going to start adopting it I learn it (Office 365 is a good example). I accept this as IT is my business and I need to stay on top of it. What happens though if you are a regular user?
Kids are fantastic at picking up new technology as they are constantly learning new stuff on a daily basis (3 year old and a tablet anyone?) but the older generation can be a bit slower. I would like to point out that I also know quite a few “older” people who love learning new technology but on the whole as we get older we become more set in our ways and therefore more reluctant to learn new stuff.
With the demise of Windows XP many old systems are getting replaced and of course they now come with a different operating system (whether Windows 7 or Windows 8) and I know a lot of older people who just can’t cope with the changes. They miss knowing how to operate the system and hate having to relearn everything.
I know we can’t slow down the pace of technology but are we leaving many older people behind?
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