This is a question I got asked by a potential new client a couple of weeks back (I was surprised as I never get asked what I would like!!). They were looking at introducing a couple of new iMacs into their business and were looking for opinions on whether they would be easy to support.
Personally I like the way that from an end user point of view Macs have limited options on what you can configure. Apple decides what is best and for the most part they get it right. If you are coming from a Windows world they can seam very alien (where is my delete button!!) but once you get used to them they do “just work”.
From a support point of view Macs can be a double edged sword. Yes they “just work” which usually means you will spend less time fixing software issues but if any hardware starts playing up you will end up sending them back to Apple. If you don’t have Apple care then expect big bills and also don’t forget the downtime in waiting for them to be fixed. In a Windows world hardware fails and it usually gets fixed the same day and repair costs are in a different league.
Another thing to think about is centralised management. Active Directory and Group Policy make managing a Windows network very easy. I know you can add both Linux and Mac machines to Active Directory but my understanding is that you can’t control the settings as much (please correct me if I am wrong).
So personally I would say all else being equal I would rather support Mac’s on a smaller network but when it comes to the bigger ones keep it simple and stick with what you know. In this case that would be Windows.
Then there is the topic of Android and iOS devices but that is for another day!!
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