“I only have a small home business why do I need IT support?”
This is the question I get asked a lot during my hot chocolate sessions (ie networking) and it is a fair question to ask. When answering it I always give the reasons outlined below:
1. Your business works with data whether it is emails, invoices, documents etc. Would your company survive if suddenly all your data was lost? If it is like mine and countless others then probably not and it is here that IT support comes into its own. IT Support can implement backup strategies that fit your business meaning you get on with running your business and not worrying about losing anything.
2. Believe it or not your business will have the same issues as the “bigger companies”, they just have more of them. Computers are wonderful things when they are working but buggers when they aren’t. A virus for instance doesn’t care what size of business you have so long as it can cause damage. A Windows update that causes some kind of stability issue is exactly the same. The software you have on your system is more or less the same as the “big boys” and their systems need maintaining so why would yours not?
3. Things break. Sometimes a hard drive will fail, a screen gets cracked or if you are very unlucky a motherboard will die. Someone has to fix these issues.
4. Probably the most important reason for IT Support is that the person you are employing will be able to guide you on the latest technologies and best strategies for your business. As your business grows your IT should grow with it.
Your IT Support should be on the end of a phone when you need them and quietly monitoring your systems when you don’t.
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